Step 1: Get In Contact With Us.
You can reach us by phone, email or fill in our online form.
We’ll respond within 24 hours of receiving your request.
Step 2: We’ll Visit You.
During the free initial site visit, we’ll get to know you, your home, and any special requirements that come along with the property.
We also usually collect a key at this point. Keys held by the office are stored in a locked box separate from service contracts or other client information. We code our keys with a secure coding system that prevents anyone from linking the key back to the client. If you prefer not to use our safe key service, a pickup/drop off key charge of $10 will be added each time the key is collected after the initial visit.
Step 3: Time To Relax. Your Home Is In Safe Hands.
Site inspections will be conducted as defined in the service contract. Our vehicles are not identifiable with any My Home Watch branding, so no one will know you’re not at home. Enjoy our complimentary key and mail drop service once you arrive home.
Our Reporting Service:
We use our My Home Watch Customer Reporting System specifically designed for My Home Watch. This allows us to login and show you our geo position and time, and send you electronically-completed reports, and photos.
Via this Advanced Technology we can:
- Prove we were there: Provide hard evidence that a visit was made to your property with our revolutionary, My Home Watch Customer Reporting Software.
- Flag Issues: Clearly flag any problem areas for your attention along with detailed descriptions and photos. You will quickly see issues flagged in your report so you can respond immediately.
- Client Dashboard: You can login from anywhere in the world to get instant access to your invoices and reports through your own secure dashboard.
We’ll also report all our activities to you.
You’ll receive email updates and see our work from anywhere in the world. All home visits are electronically documented and digitally photographed as per your requirements.
A copy of our checklist and pictures will be forwarded to you after each service visit. If you don’t have email access we are happy to keep you informed through text messaging your mobile.